Silverado EV & Sierra EV Energy Transfer Manual Update
GM has released a new Customer Satisfaction Program for certain 2024 Chevrolet Silverado EV and 2024 GMC Sierra EV models involving EV energy transfer information in the owner’s manual.
The program, listed as N252528480 EV Energy Transfer Owner Manual Insert, does not appear to involve a hardware repair, parts replacement, or software update. Instead, GM says certain vehicles may be missing important owner-manual information about the proper use of EV energy offboarding, specifically when the vehicle is used to power a building’s electrical system.
What vehicles are involved?
According to the GM bulletin, this program applies to certain:
- 2024 Chevrolet Silverado EV
- 2024 GMC Sierra EV
As with most GM field actions, not every vehicle in those model lines is automatically included. Owners should check with a Chevrolet or GMC dealer and have the dealer verify the VIN in GM’s system to confirm whether their specific vehicle is affected.
What is the issue?
The issue is not described as a mechanical failure. GM says certain vehicles may be missing important information in the owner’s manual about the proper use of EV energy offboarding.
In plain English, this relates to using the truck’s high-voltage battery system to send power outside the vehicle, including situations where the EV may be used to help power a building. That is an important distinction because vehicle-to-home or vehicle-to-building power transfer requires the correct equipment, setup, and safety procedures.
What is GM doing to fix it?
GM says vehicle owners will receive a supplemental owner-manual insert. The insert is meant to be kept with the vehicle’s owner’s manual.
For vehicles still in dealer inventory, dealers are instructed to print and place the insert into the owner’s manual before the vehicle is delivered to a customer.
Is there a repair involved?
Based on the bulletin, this appears to be an owner-documentation update rather than a physical repair.
GM lists:
- No parts required
- Dealer action: print and install the owner-manual insert
- Labor time: 0.1 hour
That means the core fix is making sure owners have the correct written guidance for EV energy transfer use.
Why this matters for Silverado EV and Sierra EV owners
The Silverado EV and Sierra EV are not just electric trucks. They are also large battery platforms with serious energy-transfer potential. Features related to EV power export, home backup, and building power are useful, but they also introduce safety and installation considerations that are very different from simply plugging in a household device.
If you plan to use your Silverado EV or Sierra EV for home backup, worksite power, or any kind of building power transfer, you should make sure you have the latest GM guidance and that your setup uses the correct approved equipment. This is especially important when connecting a vehicle to a home or building electrical system.
How long is the program active?
The bulletin says the program is in effect until June 30, 2028. GM also states that dealers are to perform the service at no charge to customers during the program period.
What should owners do?
If you own a 2024 Chevrolet Silverado EV or 2024 GMC Sierra EV, the simplest next step is to contact your preferred GM EV-certified dealer and ask them to check whether your VIN is included in Customer Satisfaction Program N252528480.
If your vehicle is involved, the dealer should be able to provide or install the supplemental owner-manual insert at no charge during the active program period.
Bottom line
This does not look like a major repair campaign. It is more of a documentation update related to EV energy transfer instructions. Still, it is worth paying attention to because energy offboarding and vehicle-to-home power transfer are areas where clear instructions are critically important.
For Silverado EV and Sierra EV owners interested in home backup or EV-based power transfer, this is a reminder to verify that your owner’s manual information is complete and that any energy-transfer setup is installed and used correctly.
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